What it is
A Medigap agent is a licensed insurance professional who helps people learn about Medicare Supplement insurance, often called medigap plans. These plans are sold by private insurance companies. They are designed to help with some of the costs Original Medicare does not pay.
Agents are licensed by the state where they work. Some represent one company. Others are independent and may work with several carriers. Ask which carriers an agent can offer, so you know what is and is not part of the conversation.
Which plans you can buy depends on when you became eligible for Medicare. Plans A, B, D, G, K, L, M and N (and high-deductible Plan G) are sold to people newly eligible. Plans C and F (and high-deductible F) are available only to people who became eligible before January 1, 2020. Plans E, H, I and J were discontinued and are not sold today. Massachusetts, Minnesota and Wisconsin standardize Medigap differently.
How it’s traditionally been approached
Many people have found an agent through a friend, a family member, a mailer, or a local office. Others have started by calling a carrier directly. Each path can work, and each gives a different view of the choices.
Some people prefer meeting face to face. Others are comfortable with a phone call or a video chat. Because agents are licensed by state, a licensed agent may be able to help you even if they are not in your town, as long as they hold a license in your state.
Free, unbiased counseling is also available through your State Health Insurance Assistance Program (SHIP), and official information is at Medicare.gov. Many people use these resources alongside an agent to double-check what they learn.
How the right licensed agent may help
The right Medigap agent may help you sort through unfamiliar terms and see how medigap plans fit with Original Medicare, a separate Part D drug plan, and your own health needs. A good conversation may also cover how Medigap compares with Medicare Advantage. Medigap generally lets you see any provider nationwide who accepts Medicare, with no network or referrals, and has predictable cost-sharing. The trade-offs are generally higher monthly premiums, possible medical underwriting outside open enrollment or guaranteed issue, a separate drug plan, and no routine dental, vision or hearing. Medicare Advantage often has lower premiums, an annual out-of-pocket maximum, extra benefits and drug coverage, but comes with networks, prior authorization and copays.
A first conversation is usually relaxed. An agent may ask about your doctors, your prescriptions, your budget comfort, how you like to receive care, and when you became eligible. Have your Medicare card handy if you have one. You are never obligated to enroll.
Questions worth asking include: Are you licensed in my state? Which companies do you work with? How are you paid? Can you explain how rate increases have traditionally worked? What enrollment rules apply to me? Rules on open enrollment, guaranteed issue, and birthday or anniversary windows vary by state and change over time. Confirm current rules with Medicare.gov, your SHIP, or a licensed agent. Call 1-800-MEDIGAP for more information.
The bigger picture
Choosing a supplement is about more than paperwork. Many people feel a quiet relief knowing how they may handle medical costs, and others feel stress when the choices seem confusing. Having someone patient to explain things may help you feel steadier about the decision.
Take your time, bring a family member if it helps, and trust your comfort level with the person you work with. No single approach is right for everyone, and both Medigap and Medicare Advantage serve real needs. If you are also looking for care providers, Providers.plus may be one place to explore.
Keep in mind
- 1-800-MEDIGAP is an independent, privately run educational directory, not Medicare.gov, CMS, Social Security or any government agency, and is not endorsed by the U.S. government.
- This page is insurance education only. It is not insurance, legal, tax or medical advice, and no agent or plan is guaranteed to be right for you.
- Plan availability, enrollment windows and underwriting rules vary by state and carrier. Confirm them with Medicare.gov, your SHIP, or a licensed agent.
- Consider speaking with more than one source before you decide. Call 1-800-MEDIGAP for more information.
Take the next step
- Talk with a Medigap agent ↗Jeff Cline on contacts.plus — a person, not a call center.
Not sure where to start? Answer a few gentle questions and choose who you’d like to hear from.
Call 1-800-MEDIGAP for more information
Frequently asked questions
How do I find a Medigap agent near me?
You can start with a directory like 1-800-MEDIGAP, ask trusted friends or family, or contact your SHIP for free counseling. Check that any agent is licensed in your state. Many agents can also help by phone or video, so being nearby is not always required. Call 1-800-MEDIGAP for more information.
Does a Medigap agent cost anything to talk to?
Talking with a Medigap agent is generally free to the consumer, because agents are typically paid by the insurance company if you enroll. It is fair to ask any agent how they are compensated. You are not required to enroll after a conversation.
What is the difference between an independent agent and a captive agent?
A captive agent usually represents one insurance company. An independent agent may work with several companies. Each can explain medigap plans, but an independent agent may be able to show a wider range of carriers. Ask any agent which companies they represent.
Can a Medigap agent help me switch plans?
Yes, a Medigap agent may help you understand how switching works. Whether you need to answer health questions depends on your state and situation, such as open enrollment or guaranteed issue rights. Confirm current rules with Medicare.gov, your SHIP, or a licensed agent.
Can an agent help me if I'm turning 65?
Yes, a licensed agent may explain how your Medigap enrollment timing works when you first become eligible. Timing can matter for underwriting, and rules vary by state. Official information is at Medicare.gov.
Is 1-800-MEDIGAP part of Medicare?
No. 1-800-MEDIGAP is an independent, privately run educational directory. It is not Medicare.gov, CMS, Social Security or any government agency, and it is not endorsed by the U.S. government or the federal Medicare program.
Educational resource. 1-800-MEDIGAP shares general information and connects people with independent licensed agents. It is not professional advice. Talk with a qualified professional about your own situation.
